• The objective of the Policy on Public Grievance Redressal 2020 initiative in the State of Punjab is to bring all the line Departments of Punjab State on a single unified platform. Punjab Grievance Redressal System (PGRS) developed by DGR&PG where they can keep track of citizen grievances on one click.

Citizens can now submit their grievances to the concerned government departments using following channels

• Through Web Portal – Visit connect.punjab.gov.in
• Through m-Sewa app
• Through Sewa Kendra – Visit Sewa Kendra
• Through Call Center- Call unified state helpline no. 1100